A bonus screen shows a balance with two figures side by side, and the larger one sits in the bonus column. That split matters because the bonus figure is not spendable money yet. The welcome offer on Spin Palace adds funds and free spins, and every one of them carries a playthrough requirement before any winnings leave the account. Until that playthrough is met, the bonus part of the balance stays locked to the games you play.
Getting the Welcome Offer
The offer is tied to a new account, so the steps run in order and each one has a purpose.
- Open the registration form and fill in your real name, date of birth and address. Mismatched details cause trouble later when a withdrawal is checked against your documents.
- Set a password you do not use anywhere else. Reusing a password across sites puts the whole account at risk.
- Confirm the email address the site sends to you. Registration stays incomplete until you click the link in that message.
- Complete the spin palace login with your new credentials. The bonus is attached to the account, not to a single session.
- Pick the welcome offer from the bonus area before you make a deposit. A deposit made without the offer selected does not trigger it.
- Add funds through the cashier using a method registered in your own name. Third-party payments break the offer conditions.
- Wait for the bonus to show on the balance screen. If it does not appear, contact support before you start playing.
A deposit made before the offer is selected usually cannot be retagged afterwards. Make the bonus appear first, then play, so no part of your money sits outside the conditions.
Conditions to Check
The table lists the conditions that shape what you can do with the bonus balance.
| Term | What it means | What to check |
|---|---|---|
| Playthrough | How much you must stake before bonus winnings convert to cash | The multiplier and whether the deposit counts toward it |
| Eligible games | Which titles count toward playthrough, and at what share | The contribution share for each game category |
| Maximum bet | The largest stake allowed while bonus funds are active | Whether the cap applies per spin or per round |
| Expiry | The window in which playthrough must be finished | The start point of the clock and any extension rules |
| Withdrawal cap | The most you may take from bonus winnings | Whether the cap sits above or below your planned cashout |
The maximum bet rule is the one players misread most often. It is a cap on each stake, not on the total you may wager. Going over it even once can void the bonus and any winnings attached to it. Small stakes above the cap look harmless on a single spin and do real damage over a session. Set your bet level before your first spin and leave it alone. The Spin Palace casino terms list the cap and the eligible games together. If a game pays at a reduced share, a long session on it moves your playthrough slowly. Split your play between full-share games and the ones you enjoy, so progress and entertainment both hold up. A cap on winnings also changes the picture, because a large win can be trimmed to the ceiling at cashout. Treat every cap as part of the deal you accepted, not as a surprise when the withdrawal is reviewed.
How the Maths Works
The playthrough formula is simple: the deposit plus any bonus, multiplied by the wagering factor. That figure is the total you must stake, not the total you must lose. Stakes count even when a round pays you back, which is why the number is reachable.
Worked example, not the brand’s actual terms: you deposit 30 and receive a matching 30 in bonus. The base is 60, and at a factor of 35 the playthrough target is 2100 in stakes. That total is spread across many rounds, so the size of your average bet decides how long it takes.
At a stake of 1 per round, 2100 rounds are needed to clear the target. At 0.50 per round, the count doubles, but the exposure per round is half. The bet cap decides which pace you can use, so check it before you choose a stake.
Game contribution changes the count. A game at full share adds the whole stake to playthrough, while a reduced share adds only part of it. One spin at a reduced share therefore moves you forward less than a full-share spin of the same size.
Expect the balance to move up and down while you play, because bonus funds are used before cash and wins return to the bonus side. The target is fixed at the start, so track stakes rather than the balance. When the target is met, the remaining bonus converts and the withdrawal rules take over.
How Free Spins Work
Free spins arrive as a set number on named games, not as a cash amount. Their value depends on the stake level they are played at. Each spin’s winnings land in the bonus balance, which means they carry the same playthrough as the rest.
The clock on free spins is often shorter than the clock on the bonus itself. Spins that sit unused can expire, and expiring spins cannot be restored. Play them early so the deadline is never a factor.
Winnings from a spin are rarely paid as cash on the spot. They are credited as bonus funds, and the playthrough rule then applies to them. Treat a big spin win as progress toward the target, not as money in hand.
Some offers give spins on a single title, while others spread them across a group. Use them on the listed games only, because a spin played elsewhere does not count. A share below full reduces how much each spin adds to your target.
Keep the spins inside the same account and session rules as the main bonus. Splitting play between devices changes nothing, since the playthrough follows the account. Finish the spins before you plan a cashout so no win is stranded.
Cashing Out Bonus Winnings
A withdrawal request is the point where the conditions are actually tested. The bonus balance must have cleared playthrough before any part of it converts to cash. A request made early is usually cancelled and the bonus returned to its state.
Document checks protect the account and the payment route. The name on the account must match the name on the payment method and the documents supplied. A mismatch holds the withdrawal until it is resolved.
Cash and bonus are treated separately at withdrawal. Cash you deposited remains yours under the site rules, while bonus winnings depend on the playthrough and caps. A withdrawal request usually pulls from the cash side first.
The withdrawal cap limits how much of a large bonus win can leave the account. Anything above the cap is removed rather than paid. Plan for that ceiling when you decide how much to stake on a big win.
Once the request is approved, the method used for the deposit is the usual route back. Keep the same method active so the payment is not delayed. Any remaining bonus usually drops away when the withdrawal is processed.
Common Mistakes
Most voided bonuses trace back to a small number of habits that are easy to change.
- Raising the stake above the cap on a single spin. Set the bet level once and keep it, because one over-cap stake can void the bonus.
- Depositing before selecting the welcome offer. Choose the offer in the bonus area first, since a deposit made without it does not trigger the bonus.
- Playing games that contribute little or nothing. Check the eligible list before you play, because a long session on a low-share game barely moves the target.
- Ignoring the expiry window. Note the deadline when the bonus appears, since playthrough finished after it does not count.
- Using a payment method in another person’s name. Pay from an account in your own name, because a mismatch holds the withdrawal.
- Requesting a withdrawal before playthrough is complete. Track your stakes until the target is met, since an early request cancels the bonus.
- Assuming free spin winnings are cash. Treat them as bonus funds under the same rule, because they enter the playthrough pool rather than your cash balance.
Keep a simple note of your stake size, the games you play and the deadline. That record answers most support questions faster than a memory of the session.